COVID-19 Updates and Cancellation Policy

COVID-19 UPDATE

In the current climate of uncertainty surrounding travel, we at Caravana Alzorah Resort want to reassure you that our guests’ and team members’ wellbeing and safety is our utmost priority, now and always.Caravana Alzorah Resort is closely monitoring the global situation and is actively taking steps to mitigate the impact and spread of COVID-19, otherwise known as the novel Coronavirus. We value the trust and loyalty invested in Caravana Alzorah Resort by all guests and we are working together to answer any queries regarding upcoming stays and events.
In the spirit of transparency, we want to summarize some of the measures we are implementing at Caravana Alzorah Resort.Safeguarding guests

We continue to work with local health authorities while strictly adhering to advice from the World Health Organization (WHO) and Ajman Tourism Development Department guidelines.

Everyone, including guests and team members, has easy access to health stations with hand wipes, hygiene gel and temperature readers.
All team members undergo temperature screening each day to ensure a healthy work environment.
All public areas, as well as the back-of-resort, are regularly and thoroughly cleaned to the highest standards, paying special attention to high-touch areas such as door handles, etc.
Ongoing training has been put in place to ensure team members are fully prepared to provide information and updates to our guests.
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